How quickly do you respond to calls in East Berlin?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in East Berlin the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active PA contractor license and full insurance coverage, and we'll provide proof of both on request — most East Berlin customers ask, and we expect that.
What emergency roofing services are available in East Berlin?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many East Berlin customers say this cuts weeks off their claim process.
How many days will a reroof take at my East Berlin home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Every Gutter Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout East Berlin with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside East Berlin too?+
Beyond East Berlin, our crews regularly service the surrounding East Berlin, PA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
